Tried and Tested
Our customer promises represent the commitments we make to each and every customer, which allow us to put our brand into action and build a strong and sustainable business.
We promise to offer products that anyone can use and understand.
We will design products that are straightforward, with a few terms and conditions as humanly possible.
We promise to offer products that are a relevant, affordable and good value for money. Our products will be designed to protect customers against the risks they do face as opposed to charging for services they don’t need.
We promise to deliver a high-quality service to our customers each and every time. We will respond to customer inquiries within minutes and will pay all valid insurance claims within three working days.
We promise to treat our customers as individuals. We will educate customers on the product they are purchasing and will not blindly follow rules or procedures but rather treat each customer as a valuable person.
BIMA is a leading insurance and health tech player that uses mobile technology to disrupt the global insurance and health industries and fuel inclusion.
We pioneered the mobile-delivered insurance model in which customers can pay for insurance via deduction of prepaid airtime credit. This groundbreaking approach leverages our proprietary Mobile Insurance Platform, which integrates with mobile operators' existing tech infrastructure.